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Help & FAQ

Please find some common questions and answers below

 

 

Q. My log in isn't working, what should I do ?

A. If you have forgotten your password, then an automated password request is by far the quickest method of requesting a new one.

Automated password resets should take no more than a few minutes, and are usually delivered to your mailbox within 60 seconds.

Hotmail, Yahoo and Gmail users will experience problems when requesting a password reset.

To enable a password reset to these accounts, you will need to add "cabletiesonline.co.uk"  to your Hotmail, Yahoo or Gmail safe senders list,
Without this, your new password will be probably be dropped by these service providers which is unfortunately beyond our control.

 

If all else fails, please send us an email request, we aim to respond within 1 hour (Mon - Fri 08:00 - 16:00) 

 

Q. How long before I receive my order ?

A. Orders placed before 3pm, will normally leave our warehouse the same day. We aim for a next working day delivery, however we cannot always guarantee one. More remote areas take approximately 48 hours.

Q. Do you deliver to Eire ?

A. Yes at the current time, we have no restrictions delivering to Eire.

Q. Do you accept other forms of payment ?

A. To make ordering simple, we much prefer electronic payments, however, we will accept payment via personal cheque. Please make cheques payable to "Beal UK Ltd" and allow at least 3 banking days for clearance.

Q. Will I have a receipt ?

A. A Vat receipt will be included with your goods, however, if you've misplaced it or require another, then you can obtain one by logging into your account on our web site and view your order history. All previous orders can be accessed from there

Q. Do you provide a timed or Saturday delivery ?

A. Timed and Saturday deliveries are now available via the cart, under the heading "Timed Deliveries". These must be added to your basket before checkout. Please note that timed deliveries are considerably more expensive than a standard delivery. By choosing a timed delivery, you are expressing a preference to have 1 box delivered. If your order consists of multiple boxes then we reserve the right to contact you and discuss the options.

Our normal operating hours are Mon - Fri 09:00 - 16:00.
Orders received after 15:00 may miss the despatch run.
If your order is getting close to, or has exceeded this time, please contact us before choosing this option.

 

Q. Why can't I find a contact telephone number ?

A. In this modern age, alternative forms of communication are more cost effective than telephone. Cable Ties Online has built it's reputation as being an internet company. So in order to keep our prices lower than all of our competitors, we also have to keep our costs to a minimum. However, if your enquiry is urgent and  really need to speak to someone, then call us on 0044 113 253 8888

 

 

Additional Information

For all sales, product information or payment enquiries, please use the contact us page.

 


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This website and its content is copyright of Beal UK Ltd, trading as Cable ties online.

All rights reserved.